What should a PCT do if a patient expresses anxiety about a procedure?

When a patient expresses anxiety about a procedure, the appropriate response is to listen actively, provide reassurance, and answer any questions. This approach is crucial in healthcare settings as it helps to establish trust and rapport between the patient and the healthcare provider. Active listening demonstrates empathy, validates the patient’s feelings, and allows them to express their concerns fully.

By providing reassurance, the PCT can help alleviate some of the patient’s fears and anxiety. It’s also important to answer any questions the patient might have thoughtfully and thoroughly, as this helps in demystifying the procedure and making the patient feel more informed and in control. Knowledge can significantly reduce anxiety, so addressing their queries encourages a supportive environment where the patient feels safe and cared for.

The other options do not effectively address the patient's emotional needs or involve them in their own care process. Minimizing communication can leave the patient feeling isolated and misunderstood. Redirecting the conversation to another topic may avoid the immediate discomfort but does not address the underlying fears. Informing a patient of all risks without taking the time to listen to their concerns can increase anxiety instead of alleviating it, as it may overwhelm the patient with information without addressing their emotional state. By employing active listening and reassurance, the PCT plays a vital